Introduction

This Acceptable Use Policy ("AUP") describes the uses of the InsightSignal platform and of data obtained through it that are prohibited. The AUP is incorporated by reference into our Terms of Service and applies to every Account Holder, End User, and anyone else who accesses the Service through an Account Holder's credentials, API key, or integration.

A violation of this AUP is a material breach of the Terms of Service and may result in immediate suspension or termination of your account, forfeiture of unused credits, and liability for damages caused to us or to third parties.

We may update this AUP from time to time. Material changes are subject to the same 30-day notice commitment as our other policies.

Definitions

• "Service" has the meaning given in the Terms of Service.
• "Output" means verification grades, scores, enrichment records, research syntheses, exports, and any other content that the Service returns to you in response to your queries or uploads.
• "Third-party provider" means each data provider listed on our Sub-Processors page; some third-party providers impose their own acceptable-use requirements that flow down to you through this AUP.

Prohibited purposes

You may not use the Service, or any Output, for any of the following purposes. These prohibitions apply whether the use is by you, by a person you permit to access your account, or by any downstream recipient of data that you export from the Service.

1. Consumer eligibility decisions and background checks

You may not use the Service or any Output to make, in whole or in part, any decision regarding:

• eligibility for credit, insurance, employment (including hiring, promotion, reassignment, or retention), tenancy, education, or any government benefit or license;
• any other decision covered by the United States Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) or any analogous law in another jurisdiction;
• pre-employment screening, post-employment investigation, or any "consumer report" as that term is defined in FCRA;
• debt collection against any individual;
• tenant screening, roommate matching, or background screening for personal relationships;
• issuance or denial of a professional license, driver's license, or identity document.

The Service is not a consumer reporting agency and Output is not a consumer report.

2. Harmful, unlawful, or deceptive activity

You may not use the Service or any Output to:

• harass, stalk, threaten, defame, or intimidate any individual;
• engage in discrimination on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other characteristic protected by applicable law;
• violate any person's right of publicity, privacy, or data protection;
• commit fraud or identity theft, or to aid another person in doing so;
• engage in election interference, political-campaign targeting outside what is explicitly authorized, or any activity that would violate applicable campaign-finance or election law;
• support the activities of a foreign intelligence service, military operation, or any entity subject to comprehensive US or EU sanctions;
• facilitate the planning, execution, or promotion of violence, terrorism, or organized crime.

3. Restricted promotional and regulated-industry use

Unless you have obtained our prior written authorization, you may not use the Service or any Output to promote, market, or solicit:

• firearms, ammunition, or weapons;
• pornography or other adult sexual content;
• credit-repair, payday-loan, or debt-settlement services;
• tobacco, nicotine products, or cannabis/marijuana products;
• multi-level marketing, pyramid schemes, or cryptocurrency promotions of unregistered securities;
• pharmaceuticals restricted under applicable law without the required regulatory authorization.

If you believe your use case is legitimate and falls within a restricted category, contact [email protected] to discuss written authorization.

4. Anti-spam, anti-robocall, and electronic-communications compliance

You are solely responsible for the lawful use of any contact information obtained through the Service. Without limiting that responsibility, you represent and warrant that:

• your email outreach to contacts in the United States complies with CAN-SPAM (including accurate header information, non-deceptive subject lines, clear identification as an advertisement where required, a physical postal address, and a functional unsubscribe mechanism honored within 10 business days);
• your outreach to contacts in Canada complies with CASL (including the consent, identification, and unsubscribe requirements);
• your outreach to contacts in the EEA, the UK, or Switzerland complies with the GDPR (including Article 6 lawful-basis requirements for direct marketing), the ePrivacy Directive as implemented in each relevant member state, and the UK PECR;
• your outreach to contacts in India complies with applicable TRAI / DND obligations;
• your SMS and voice outreach complies with the TCPA and any other applicable telemarketing law, including any opt-in, do-not-call, and calling-hours restrictions;
• where required, you have and retain documentation of the lawful basis or consent on which your outreach relies.

We may, at our discretion, suspend API access, deliverability-related Service features, or the entire account of any user we reasonably believe is conducting unlawful bulk outreach.

5. Reverse engineering, competing services, and data laundering

You may not:

• copy, scrape, or systematically harvest the Service or any Output for the purpose of building, training, or improving a product that competes with the Service;
• use Output (including verification grades, scores, or research syntheses) to train a machine-learning model intended to replicate, mimic, or substitute for the Service;
• resell, redistribute, or sublicense Output as a standalone data product, data feed, API response, or marketplace listing. You may use Output internally for your own sales, marketing, and research purposes, and you may export and store it subject to the retention limits required by the underlying data providers, but you may not make it available as a data product to third parties;
• attempt to re-identify any pseudonymous identifier used by the Service by merging it with other personal data, or attempt to reverse-engineer the methodology of any score, grade, or research synthesis.

6. Rate limits, metering, and access integrity

You may not:

• attempt to exceed documented rate limits, credit allowances, or plan entitlements;
• bypass, disable, or circumvent credit metering, quota enforcement, or usage accounting;
• operate multiple accounts for the purpose of obtaining service that would otherwise require a higher paid tier, or to evade suspension or termination;
• share, sell, or redistribute API keys or account credentials, except with authorized End Users under your own account in a way permitted by the Terms of Service;
• use the Service in a manner that is reasonably likely to degrade the availability or security of the Service for others, including by issuing requests at a volume or concurrency that exceeds what we have allocated to your plan.

7. Security integrity

You may not:

• probe, scan, or test the vulnerability of the Service except through our coordinated disclosure process at [email protected];
• interfere with the Service's security features, authentication systems, or audit logs;
• introduce malware, backdoors, or any code designed to compromise the integrity or availability of the Service;
• use stolen, breached, or otherwise unlawfully obtained personal data with the Service;
• impersonate another person or entity, or falsely state or misrepresent your affiliation with a person or entity.

8. Data provider flow-down obligations

Several of our third-party providers impose additional acceptable-use requirements that we pass through to you. To the extent required by those providers, you agree that in addition to the provisions above you will:

• not use data returned from any web-search or grounded-LLM provider in a way that would violate that provider's terms (for example, attempting to use such data for training of a general-purpose LLM);
• not use data returned from any email- or phone-verification provider in a way that would violate that provider's terms, including attempting to use the verification result to build a resale database of verified contacts;
• comply with all export-control, sanctions, and human-rights provisions imposed by any such provider.

This section is designed to be extended as new data providers are added. Where a new provider imposes a flow-down obligation that is materially different from those listed above, we will publish the addition alongside the Sub-Processor update and give 30 days' advance notice before the new obligation takes effect.

9. Children's data

You may not upload, enrich, or otherwise process through the Service any personal data that you know or have reason to believe relates to a child under the age of 16 (or under 13 where only COPPA applies). The Service is designed for business-to-business use and is not appropriate for processing children's personal data.

10. Sensitive categories of personal data

You may not upload to the Service, or request enrichment of, personal data that reveals:

• racial or ethnic origin;
• political opinions or religious or philosophical beliefs;
• trade-union membership;
• health data or data concerning a person's sex life or sexual orientation;
• genetic or biometric data for the purpose of uniquely identifying a natural person;
• criminal convictions or offenses;
• other categories of "special" or "sensitive" personal data under applicable law,

except where such data is incidental, unavoidable, and properly minimized (for example, a contact's publicly stated professional affiliation with a religiously-aligned organization as part of a business email address). In no case may you use the Service to build a dataset primarily consisting of sensitive-category data.

Reporting a violation

If you believe another user of the Service is violating this AUP, please report it to [email protected] with as much detail as you can share safely. We will investigate and take appropriate action. Retaliation against a good-faith reporter is itself a violation of this AUP.

Our enforcement

We may, at our reasonable discretion:

• suspend or throttle your access to the Service while we investigate a suspected violation;
• remove Output or block specific features pending investigation;
• terminate your account and forfeit unused credits for material or repeated violations;
• cooperate with law enforcement and with third-party providers to the extent required by applicable law or by the terms of our agreements with those providers.

Where feasible, we will notify the Account Holder of an enforcement action and provide an opportunity to respond before the action becomes permanent. Where a violation presents a risk to the Service, to other users, or to third parties, we may act first and notify afterward.

Contact

AUP questions: [email protected] · Abuse reports: [email protected] · Security disclosures: [email protected].